Where digital transformation hits the road

Companies across industries have embarked on journeys they call “digital transformation”. The phrase seems to be used ad nauseum to mean different things, so the definition of “digital transformation” is simply too loose to know where reality lies…

Choosing a mobile app development partner? Here’s how

When looking for a mobile app development partner, make sure you do proper research. Doing your homework upfront will save your headaches (and money) later — you won’t have to mop up after a mess. Here are some key characteristics to look for…

Is the best contact centre manager actually an agent?

Of all the tools in the contact centre manager’s toolbox, proactive self-management capability among agents must surely rank as one of the most valuable. I’m talking about agents who can track their own performance against agreed targets in real time. By using a handy mobile app…


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